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LETTERS & ESCALATION

Clear letters and stronger next steps

Use these routes when the issue is less about one category and more about wording, evidence, payment recovery, formal complaints or escalation.

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Evidence FirstWe help you gather and organise the documents that actually matter.
Free FirstStart with our practical DIY tools at no cost.
No PressureOnly move to paid support if it genuinely makes sense.
Human SupportSpeak to real people who understand consumer disputes.
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Speak to one of our intake consultants before choosing the right route. Please save our number as Quaerens before requesting a call back, so you will recognise our calls. In the UK, save it as 020 8050 0725. Outside the UK, save it as +44 20 8050 0725.
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Authority hub

Consumer Rights Hub

A practical consumer rights hub for complaint letters, Section 75, refunds, escalation wording and evidence-led next steps.

Consumer rights

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Browse the connected services, evidence guides and related routes for this topic.

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Browse all Consumer rights routes

See the wider category page with service cards and callback support.

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Choose the right route

Letters & Escalation support areas

Select the issue that best matches your situation. Each card takes you to the dedicated page or free tool for that specific route.

Complaint Letters

Complaint Letters

Review

Create a clear evidence-led complaint letter.

 Section 75 Support

Section 75 Support

Review

Card provider disputes and joint-liability support.

 Debt Recovery

Debt Recovery

Review

Unpaid invoices, owed money and debtor follow-up.

 Formal Escalation

Formal Escalation

Review

Escalate unresolved complaints with a stronger structure.

 Other Disputes

Other Disputes

Review

Not sure where the issue fits? Start here.
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Please save our number as Quaerens before requesting a call back, so you will recognise our calls. In the UK, save it as 020 8050 0725. Outside the UK, save it as +44 20 8050 0725.
✓ No pressure to start a paid service ✓ Useful if your issue crosses more than one category ✓ Helps you choose the right page, tool or next step

Request a call back

Please save our number as Quaerens before requesting a call back, so you will recognise our calls. In the UK, save it as 020 8050 0725. Outside the UK, save it as +44 20 8050 0725.

We use this to contact you about your request. Sending the form does not start a paid service.