Privacy Policy

Who we are

Quaerens Ltd is a UK-based consumer consultancy that helps individuals prepare documents, organise evidence and understand next steps for consumer, financial and dispute-related matters.

Information we may collect

• Full name and contact details such as email address and phone number.
• Country of residence and preferred language.
• Request-specific information such as the type of issue, financial details, documents and supporting evidence you choose to send.
• IP address, browser type and usage data through cookies and analytics tools.

How we use your information

• Review and assess your request.
• Communicate with you about your case or enquiry.
• Prepare documents, summaries or next-step guidance.
• Explain when specialist or regulated support may be needed.
• Maintain records, comply with legal obligations and improve our website and services.

Sharing your information

• We do not sell your personal information.
• We may share information with external lawyers or law firms where this is relevant to your request and with your knowledge or consent.
• We may use IT, hosting, analytics and operational service providers under appropriate data protection arrangements.
• We may share information with authorities where required by law.

Your rights

• You may request access to the data we hold about you.
• You may ask us to correct inaccurate or outdated information.
• You may request deletion where legally permissible.
• You may object to certain uses of your data or withdraw consent where processing is based on consent.

Security and retention

• We use technical and organisational measures such as secure systems, restricted access and backups to protect information.
• We retain data only for as long as needed for the purpose it was provided, legal requirements, dispute handling and legitimate business records.

Cookies

We use optional analytics cookies only after consent to understand site usage and improve functionality. You can reject analytics and continue using the public site.

Anonymous platform usage totals

Our free Complaint Pack Builders and Preliminary Assessment Builders record limited aggregate events such as a journey being started or completed, a report or document being generated or downloaded, printing or copying being selected, and voluntary Guided Support, review or sharing links being activated.

The request contains only the approved category identifier, event name, framework version, broad journey mode where applicable and broad device class. The server determines the reporting date and stores daily aggregate counters. Complaint Pack or assessment answers, applicant or client details, contact details, addresses, generated reference numbers, complaint descriptions, financial information, chronology, evidence, uploaded files, report contents, generated wording, Agent identities, user profiles and case records are not included.

These totals help us improve the free tools. They are not used for advertising, browser fingerprinting, user profiling or linking a person to a submitted support request. We retain aggregate daily totals for platform reporting and review that retention approach as the service evolves.