Home
FINANCE & PENSIONS

Structured review for financial services disputes

Review banking, pension, credit, investment and loan issues with a clear evidence-first approach. These pages help separate simple complaints from matters that need a stronger escalation pack.

Browse finance support Request a call back Guidance

Frozen bank account complaint documents

Notices, statements, payment records and complaint replies to keep.

Read guide →
Evidence FirstWe help you gather and organise the documents that actually matter.
Free FirstStart with our practical DIY tools at no cost.
No PressureOnly move to paid support if it genuinely makes sense.
Human SupportSpeak to real people who understand consumer disputes.
Prefer to speak to someone?
Speak to one of our intake consultants before choosing the right route. Please save our number as Quaerens before requesting a call back, so you will recognise our calls. In the UK, save it as 020 8050 0725. Outside the UK, save it as +44 20 8050 0725.
Call +44 (0)20 8050 0725 Request a callback

Authority hub

Financial Disputes Hub

A financial disputes hub for car finance, Section 75, bank scams, frozen accounts, equity release, pensions and investment platform issues.

Finance

Open the full hub

Browse the connected services, evidence guides and related routes for this topic.

Open hub → Category

Browse all Finance routes

See the wider category page with service cards and callback support.

Open category →

Choose the right route

Finance support areas

Select the issue that best matches your situation. Each card takes you to the dedicated page or free tool for that specific route.

Car Finance

Car Finance

Review

PCP, HP, hidden commission and affordability issues.

 Pension Issues

Pension Issues

Review

Mis-selling, poor advice and transfer concerns.

 Bank Accounts

Bank Accounts

Review

Packaged accounts, fees and account problems.

 Credit Cards

Credit Cards

Review

Charges, fees and card account disputes.

 Frozen Accounts

Frozen Accounts

Review

Banks, fintechs and payment-platform restrictions.

 Investment Platforms

Investment Platforms

Review

Blocked withdrawals, trading and platform failures.

 Loans & Mortgages

Loans & Mortgages

Review

Interest, fees, arrears and admin errors.

 Pension Administration

Pension Administration

Review

Missing contributions, transfer delays and valuations.

Spain-related finance support

Spanish mortgage routes for UK owners

Use these pages where the mortgage, bank, floor clause, IRPH or setup cost issue relates to a Spanish property or Spanish lender.

Main topic

Spanish mortgage claim help

Floor clauses, IRPH, setup costs, multi-currency and lender concerns.

Open main page → Guidance

Floor clause or IRPH documents

Mortgage deeds, repayment history, cost invoices and bank replies.

Read guide → Hub

International dispute support

Cross-border, timeshare, Spanish property and Spanish mortgage routes.

Open hub →
Quaerens intake team on calls

Prefer to speak to us first?

Request a call back

If you do not want to choose a page or complete a full review form yet, leave your details and our intake team can call you back.

Please save our number as Quaerens before requesting a call back, so you will recognise our calls. In the UK, save it as 020 8050 0725. Outside the UK, save it as +44 20 8050 0725.
✓ No pressure to start a paid service ✓ Useful if your issue crosses more than one category ✓ Helps you choose the right page, tool or next step

Request a call back

Please save our number as Quaerens before requesting a call back, so you will recognise our calls. In the UK, save it as 020 8050 0725. Outside the UK, save it as +44 20 8050 0725.

We use this to contact you about your request. Sending the form does not start a paid service.