Home
DIGITAL, FRAUD & PLATFORM PROBLEMS

Digital disputes, online losses and platform failures

When a platform, exchange, online provider or digital service has failed to respond properly, these pages help organise the facts and decide what should happen next.

Browse digital support Request a call back Guidance

Crypto blocked withdrawal evidence

Screenshots, wallet records, support messages and red flags to preserve.

Read guide →
Evidence FirstWe help you gather and organise the documents that actually matter.
Free FirstStart with our practical DIY tools at no cost.
No PressureOnly move to paid support if it genuinely makes sense.
Human SupportSpeak to real people who understand consumer disputes.
Prefer to speak to someone?
Speak to one of our intake consultants before choosing the right route. Please save our number as Quaerens before requesting a call back, so you will recognise our calls. In the UK, save it as 020 8050 0725. Outside the UK, save it as +44 20 8050 0725.
Call +44 (0)20 8050 0725 Request a callback

Authority hub

Digital & Platform Disputes Hub

A digital disputes hub for APP fraud, frozen accounts, crypto scams, platform failures, cyber issues and data rights.

Digital

Open the full hub

Browse the connected services, evidence guides and related routes for this topic.

Open hub → Category

Browse all Digital routes

See the wider category page with service cards and callback support.

Open category →

Choose the right route

Digital support areas

Select the issue that best matches your situation. Each card takes you to the dedicated page or free tool for that specific route.

Cyber Claims

Cyber Claims

Review

Data, hacking, fraud and online account compromise issues.

 Crypto Recovery

Crypto Recovery

Review

Crypto scams, exchange failures and frozen assets.

 Digital Platforms

Digital Platforms

Review

Locked accounts, failed services and platform disputes.
Quaerens intake team on calls

Prefer to speak to us first?

Request a call back

If you do not want to choose a page or complete a full review form yet, leave your details and our intake team can call you back.

Please save our number as Quaerens before requesting a call back, so you will recognise our calls. In the UK, save it as 020 8050 0725. Outside the UK, save it as +44 20 8050 0725.
✓ No pressure to start a paid service ✓ Useful if your issue crosses more than one category ✓ Helps you choose the right page, tool or next step

Request a call back

Please save our number as Quaerens before requesting a call back, so you will recognise our calls. In the UK, save it as 020 8050 0725. Outside the UK, save it as +44 20 8050 0725.

We use this to contact you about your request. Sending the form does not start a paid service.