Free Self-Service Complaint Tool

Build Your Holiday & Package Travel Complaint Pack

Use this free self-service tool to create a structured complaint pack for holiday cancellations, major changes, poor accommodation, missing facilities, downgrades, unsafe conditions, hidden costs and other holiday or package travel problems.

✓ Free to use ✓ No success fee ✓ No automatic submission ✓ Your information remains under your control
Build My Complaint PackHow It Works
✓ Completely free to use
✓ No account required
✓ Browser-first self-service builder
✓ Cautious, evidence-led wording
✓ You review and send the complaint yourself

How It Works

Four simple stages before you submit

1

Describe Your Holiday

Add the booking, organiser, destination, travellers and payment details.

2

Record What Went Wrong

Explain cancellations, changes, accommodation problems, missing facilities or other issues.

3

Organise Your Evidence and Losses

List documents, photos, messages, receipts, extra costs and missing evidence.

4

Build and Submit Your Pack

Review the generated complaint file, use Smart Submission guidance and keep proof of sending.

Smart Holiday Builder™

Start the Holiday Complaint Pack Builder

Start at Step 1 below. Your answers stay in this browser unless you deliberately copy, print or download the generated documents yourself.

Step 1 of 8 - Holiday

Holiday details

Start with the basic booking position. If you are unsure whether it was a package holiday, choose the closest option and explain the paperwork later.

Company and contract

What was promised?

What actually happened?

Select every issue that applies.

Complaint and response history

Evidence

Tick what you have. You do not need every document before building the pack.

Impact, financial loss and requested outcome

Add costs and outcomes you may want the travel company to consider. This tool does not guarantee any refund, compensation, reimbursement, price reduction or goodwill payment.

Cost item 1

Review and build

Generate the holiday complaint pack, then review every section before sending anything to a travel company.

Important: This is a self-service complaint pack builder. It does not provide legal advice and does not decide entitlement. Check all wording before use and send the complaint yourself through the appropriate travel company route.

Downloads

Quaerens Consumer Complaint File

Includes your Holiday Analysis, Complaint Letter, Evidence Checklist, Missing Evidence Schedule, Timeline, Financial Loss Schedule, Potential Remedy Summary and Smart Submission guidance.

Quaerens Smart Submission™

Your Holiday Complaint Pack Is Ready to Submit

Complaint LetterReview and amend before sending.
EvidenceAttach only relevant documents and redact unnecessary details.
TimelineUse dates and facts in the order they happened.
Travel CompanyUse the official complaint route where available.
Ready To SubmitSave proof of sending and the complaint reference.
Preferred Complaint Method

Use the travel company or organiser's official complaint form, customer relations email or postal complaint address where available. Check the current official website before sending, because routes and addresses can change.

Smart Submission Record

Record the date sent, the method used, complaint reference, attachments included and the deadline for follow-up. Keep copies of everything sent and received.

Evidence Guidance

Documents That May Help

You do not need every item before using the builder, but clearer evidence usually makes the complaint easier to understand. Save originals where possible and send copies unless the company specifically asks for original documents.

Booking confirmationInvoice and payment recordsTerms and conditionsWebsite or brochure screenshotsPhotos and videosEmails and app messagesTravel documentsIn-resort complaint recordsReceipts for extra costsMedical evidence, if applicableWitness detailsFinal response or offer letter

Official Resources

Official and Authoritative References

These references can help you understand the wider context. They do not decide the outcome of any individual complaint. Last reviewed: July 2026.

1. Package Travel and Linked Travel Arrangements Regulations 2018 2. Consumer Rights Act 2015 3. Citizens Advice: holiday cancellations and compensation 4. UK Civil Aviation Authority: resolving travel problems 5. ABTA help and complaints

Frequently Asked Questions

Holiday Complaint Pack Builder FAQs

Yes. The builder supports package holiday complaints, including cancellations, significant changes, poor accommodation, missed services and resort problems.
No. It helps you describe the problem, organise evidence and identify potential outcomes. It does not guarantee a refund, compensation or price reduction.
Yes. Add details about the listing, room, facilities, photos, videos and any complaint raised during the holiday.
Include the date, who you spoke to, any reference number and the response you received. Keep screenshots and written confirmation where possible.
Yes. Record what was originally booked, what changed, when you were told, whether alternatives were offered and whether you accepted them.
Yes. Add documented costs such as replacement accommodation, transport, food, calls or other expenses. Not every cost will be recoverable, so the pack presents them as costs to be reviewed.
You can still use the builder. The missing evidence schedule helps you identify documents that may be useful to request or look for before submitting.
Yes. Select the closest booking type and explain who sold the accommodation, who took payment and what was promised. Different complaint routes may apply depending on the booking structure.
Yes, but use cautious wording and link the impact to specific evidence. The builder helps you describe the impact without implying that a particular outcome is guaranteed.
No. This free page is a browser-first self-service builder. You review, download and send the complaint pack yourself.